Retail Experience Expert
3 days ago
We're looking for a friendly and enthusiastic customer service officer to play an integral role in delivering exceptional retail experiences for Australians. As part of our retail team, you'll be key in helping millions of people stay connected through fast-paced sales and service transactions with accuracy and efficiency.
You will be supported by a welcoming team, provided with ongoing training and development opportunities, and guided on career growth. The ideal candidate will have excellent communication skills, be comfortable working in a fast environment, and be able to build rewarding relationships with customers.
Key Responsibilities:
- Performing sales and service transactions accurately and efficiently
- Managing high-value transactions accurately
- Conducting identity services transactions, including Australian Passport Interviews
- Promoting products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associated costs
About You:
- You're friendly, enthusiastic, and reliable, with excellent communication skills
- You're comfortable working in a fast-paced environment and can lift up to 16kgs of mail regularly
How We'll Deliver for You:
- We invest in your growth and development through training and career advancement opportunities
- We recognise and reward your contribution to our success
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