Patient Support Coordinator

19 hours ago

Newcastle, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Ward Clerk Job Description

Job Title:

We are seeking a skilled and organized Ward Clerk to join our team. The ideal candidate will have excellent communication skills, be able to work well under pressure and have a high level of attention to detail.

Key Responsibilities:
  1. Greet all customers with care and compassion, ensuring patients and families feel comfortable during their hospital stay.
  2. Collaborate effectively with the wider administration team, ward nursing staff and Nurse Unit Manager's.
  3. Prepare patient files, appointment lists and coordinate with other ward clerks to obtain ward patient files.
  4. Compile, collate and file medical records accurately.
  5. Provide clerical support to the clinical team as required.
  6. Liaise with allied health, ward persons and other hospital departments when necessary to facilitate patient treatments, discharges or transfers.
  7. Perform other clerical tasks or roles as directed, including data entry, switchboard, front desk and medical records.
Required Skills and Qualifications:
  • Prior experience in Healthcare, Medical or Dental Administration in a Patient Facing role.
  • Proven Administration and/or Customer service experience with exceptional attention to detail.
  • Proven experience handling confidential information or patient files.
  • Flexibility to work a variety of shifts.
  • Valid Authority to Work in Australia.
  • National Police Check for Employment.
  • High level customer service skillset.
  • Excellent interpersonal and communication skills.
  • Highly developed organisational skills with the ability to prioritise tasks and meet deadlines in a fast-paced environment.
  • Strong attention to detail.
  • Experience in MS Office (Outlook, Word, and Excel).
Benefits:
  • Opportunities for career growth and development.
  • Access to employee benefits, retail discounts and more.
  • Flexibility to work across one or multiple hospitals within our network.
  • Continuous professional development and support to encourage growth.
Application Details:

To apply, please submit your application through our online portal. If you have any questions, please contact us at recruitment@healthscope.com.au.

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