Social Health Care Coordinator
3 days ago
About ATSICHS Brisbane
ATSICHS Brisbane is a leading not-for-profit community-owned health and human services organization dedicated to delivering high-quality care to the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.
We pride ourselves on providing innovative and culturally responsive health and human services, supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.
As a member of the Institute for Urban Indigenous Health (IUIH), we are committed to working collaboratively with our community and partners to improve health outcomes and reduce health disparities.
About the Role
The Social Health Care Coordinator will play a critical role in providing early intervention, crisis management, and aftercare services to clients referred to the Social Health Culture Care Connect program.
As a key member of our team, you will assess and support the needs of families and individuals by operating within a strengths and priority-based framework.
You will deliver case management and crisis support for clients, providing a range of assessed social and wellbeing supports to clients in meeting their holistic recovery needs.
Supports will be goal-driven and focused on building the resiliency and capacity of individuals.
Key Responsibilities
- Intake referrals and provide quality support to clients
- Manage data and maintain accurate records
- Respond to critical incidents and provide wellbeing first aid to clients in distress
- Commit to a high level of quality management for ATSICHS through the use of LogiQC quality management systems
- Provide integration and assisted referrals and coordination between ATSICHS services to facilitate the delivery of an efficient, responsive, and integrated mental health and social needs service to patients
- Liaise with other community organizations and government agencies for the purposes of information gathering, referral, networking, and promoting ATSICHS Brisbane services
- Contribute to the development of creative and innovative services
- Work collaboratively as part of a multi-disciplinary team
Requirements
- Tertiary qualification in Social Work or Human Services or related field and/or demonstrated experience in providing support and case coordination to people with complex needs
- Demonstrated ability to apply a high level of practice judgment when working with clients in setting and achieving goals
- Ability to work with a culturally and socially diverse group of clients and apply a culturally responsive framework to guide interventions
- Ability to work with diverse people and presentations in providing case-managed social work-driven supports
- Demonstrated ability to work with a minimum of direction and effectively communicate with and work collaboratively as part of a multi-disciplinary team
- Demonstrated ability to record accurate and consistent case notes
- Demonstrated IT capability - experience in computer-based data management systems and Microsoft Office
- A willingness to travel across the ATSICHS Brisbane region of services and work across different sites
- A willingness to provide social work supports and engagement to patients outside of a clinic environment
- Working with Children's Card (Blue Card) and NDIS Worker Screening (Yellow Card) or be eligible to apply
Desirable Qualifications
- Previous experience in a multi-disciplinary team environment
- Previous experience working in an Aboriginal Medical Service
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