Commercial Customer Success Specialist

1 month ago

Sydney, New South Wales, Australia Procore Technologies Full time
Job Title: Commercial Customer Success Engineer

We are seeking a highly skilled Commercial Customer Success Engineer to join our team at Procore Technologies. As a key member of our customer success team, you will be responsible for driving the success of our strategic mid-market customers.

About the Role:

This is a unique opportunity to work with a leading construction technology company and make a real impact on the lives of our customers. As a Commercial Customer Success Engineer, you will be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore.

Key Responsibilities:
  • Develop and execute customer success plans to drive adoption and utilization of Procore's software platforms.
  • Provide product roadmap and product release updates to customers to ensure they are aware of new features and capabilities.
  • Collaborate with cross-functional teams, including sales, product, and marketing, to develop and execute customer success strategies.
  • Conduct product demonstrations and coordinate technical resources to ensure customers have a seamless onboarding experience.
  • Provide exceptional customer service and support to ensure high levels of customer satisfaction.
Requirements:
  • Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, or Information Systems.
  • 5+ years of experience in customer success, professional services, or technical pre-sales.
  • Strong technical aptitude and ability to master Procore's product offerings.
  • Excellent communication and presentation skills.
  • Ability to work in a fast-paced, dynamic environment.
What We Offer:

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, we empower you to be your best.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment.

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