Customer Service Liaison
3 weeks ago
About Timberlink Australia & New Zealand:
A leading softwood timber products manufacturer and distributor, employing over 600 people. With world-class manufacturing sites located near top-quality renewable pine resources in Tasmania and South Australia.
We embrace innovation to drive growth. Currently building new facilities at our existing sites, expanding our product range to include cross-laminated and glue-laminated timber (NeXTimber) and wood-plastic composite decking & screening.
About the Role:
A permanent, full-time Customer Service Representative vacancy has arisen for a central point of contact with dedicated customers and suppliers across Western Australia.
Located at our Canning Vale office, this key role reports directly to the State Sales Manager, providing essential support and assistance for smooth customer-based operations.
Main Responsibilities:
Order entry management
Credits processing
Customer communication
Order bank management
Communication with manufacturing and dispatch teams
Relationships with all customers
Issue reporting
Essential Personal Attributes:
Customer-centric approach
Attention to detail
Proactive, professional, and responsible attitude
Resilience in changing market conditions
Excellent verbal and written communication skills
Willingness to exceed customer expectations
Teamwork
Required Experience:
Minimum 3 years' experience in a customer service role within a B2B environment
Manufacturing or similar experience preferred but not essential
Competence in customer service systems and databases; Microsoft Office suite an advantage
Estimated Salary: AU$65,000 - AU$80,000 per annum
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