Customer Service Liaison

3 weeks ago


Canning Vale, Western Australia Timberlink Australia Full time

About Timberlink Australia & New Zealand:

A leading softwood timber products manufacturer and distributor, employing over 600 people. With world-class manufacturing sites located near top-quality renewable pine resources in Tasmania and South Australia.

We embrace innovation to drive growth. Currently building new facilities at our existing sites, expanding our product range to include cross-laminated and glue-laminated timber (NeXTimber) and wood-plastic composite decking & screening.

About the Role:

A permanent, full-time Customer Service Representative vacancy has arisen for a central point of contact with dedicated customers and suppliers across Western Australia.

Located at our Canning Vale office, this key role reports directly to the State Sales Manager, providing essential support and assistance for smooth customer-based operations.

Main Responsibilities:

Order entry management

Credits processing

Customer communication

Order bank management

Communication with manufacturing and dispatch teams

Relationships with all customers

Issue reporting

Essential Personal Attributes:

Customer-centric approach

Attention to detail

Proactive, professional, and responsible attitude

Resilience in changing market conditions

Excellent verbal and written communication skills

Willingness to exceed customer expectations

Teamwork

Required Experience:

Minimum 3 years' experience in a customer service role within a B2B environment

Manufacturing or similar experience preferred but not essential

Competence in customer service systems and databases; Microsoft Office suite an advantage

Estimated Salary: AU$65,000 - AU$80,000 per annum



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