Resolution Manager

11 hours ago

Melbourne, Victoria, Australia beBeeResolution Full time

Job Description:

We are seeking a Resolution Manager to join our team. As a key leader, you will oversee a team of Member Resolution Officers, ensuring the fair, timely, and effective resolution of administration-related complaints in line with Fund and regulatory requirements.

Your primary responsibility will be to lead and manage the Member Resolution team to meet internal and external performance metrics. You will ensure complaint handling aligns with Fund policies and regulatory standards, while fostering continuous improvement through consultation, education, and communication.

This role requires a strong ability to work autonomously and thrive in a collaborative environment where ideas and suggestions are explored with enthusiasm. We seek someone who has the willingness to continuously improve both themselves and the teams around them, while contributing functional expertise and broader leadership and business management ideas, skills, and experience as part of cross-Fund initiatives.

Key Responsibilities:
  • Lead and manage the Member Resolution team to meet internal and external performance metrics.
  • Ensure complaint handling aligns with Fund policies and regulatory standards.
  • Collaborate with stakeholders, including Executives, to support member service excellence.
  • Drive innovation and process improvement across the function.
Required Skills and Qualifications:
  • Extensive experience in dispute resolution and complex complaint management within a leadership position.
  • Solid experience within the superannuation industry.
  • Excellent technical and decision-making skills.
  • Strong stakeholder management skills, with the ability to engage effectively at all levels.
  • Proven organisational skills with the ability to prioritise and manage the range of tasks required of this position.
  • Excellent interpersonal skills which foster cooperation and teamwork in a close team environment.
  • An ability to work independently and autonomously to achieve excellent outcomes.
Benefits:

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex.

  • Resolutions Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDispute Full time $110,000 - $143,000

    Lead Resolution ManagerManage non-complex complaints and drive positive change through consultation, education, and communication.Ensure fair, effective and timely resolutions in accordance with legislative and regulatory requirements.Monitor operational activities to ensure delivery of services in adherence with Fund requirements.Key Responsibilities:Lead...

  • Case Manager

    1 day ago

    Melbourne, Victoria, Australia Resolution Life Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About Resolution LifeResolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and...

  • Case Manager

    2 days ago

    Melbourne, Victoria, Australia Resolution Life Full time

    2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About Resolution LifeResolution Life Australasia is one of the leading life insurers in Australia and New Zealand, with ~ 1 million customers with superannuation, investments and life insurance policies, managing approximately A$30 billion in assets and...

  • Manager, Member Resolutions

    21 hours ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Manager, Member Resolutions role at AustralianSuper3 days ago Be among the first 25 applicantsJoin to apply for the Manager, Member Resolutions role at AustralianSuperThis position is a 12-month contract and will provide support to a team working on a contract basis.At AustralianSuper, we truly care about our colleagues. We know work...

  • Dispute Resolutions Case Manager

    2 weeks ago

    Melbourne, Victoria, Australia ROBERT WALTERS AUSTRALIA Full time

    Our client is seeking a dedicated and empathetic Disputes Resolutions Specialist to join their team. This role offers an exciting opportunity to utilise your strong background in complaint resolution, to be instrumental in addressing customer complaints, ensuring fair and balanced outcomes.What you bring:The ideal candidate for the Disputes Resolutions...

  • Manager, Early Resolutions

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and...

  • Manager, Early Resolutions

    2 weeks ago

    Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and...

  • Manager, Early Resolutions

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Manager, Early Resolutions role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Manager, Early Resolutions role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we...

  • Manager, Early Resolutions

    2 weeks ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Manager, Early Resolutions role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Manager, Early Resolutions role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we...

  • Manager, Early Resolutions

    21 hours ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    Join to apply for the Manager, Early Resolutions role at AustralianSuper2 days ago Be among the first 25 applicantsJoin to apply for the Manager, Early Resolutions role at AustralianSuperGet AI-powered advice on this job and more exclusive features.At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we...