Service Operations Coordinator
7 days ago
Position Overview
The role of Service Administrator is crucial in enhancing the efficiency of our Branch Service team. You will contribute significantly in the following areas:
- Actively participating as a key member of the Service team.
- Supporting the Service Department in meeting corporate performance indicators.
- Managing multiple responsibilities while adhering to deadlines.
- Collaborating with various departments within the branch and the broader Cummins organization.
Compensation and Benefits
- Full-time position with a Monday to Friday schedule.
- Remote location allowance included.
- Uniforms and safety equipment provided.
- Income protection insurance available.
- Discounts on select private health insurance, software/hardware, and vehicles.
- Annual salary review.
- Opportunity to participate in a variable compensation program.
- Comprehensive personal and professional benefits.
- Onsite parking facilities.
- Access to an Employee Assistance Program.
- Paid parental leave available (conditions apply).
Key Responsibilities
- To excel in this position, the following skills and tasks are essential:
- Coordinating administrative support for service operations to ensure timely completion of all processes.
- Managing service invoicing and finalizing service jobs within designated business systems.
- Creating, maintaining, and processing purchase orders and local procurement.
- Handling Accounts Payable functions.
- Inputting labor data onto repair work orders within the appropriate business systems.
- Executing payroll-related tasks.
- Assisting in Work In Progress (WIP) and Project In Progress (PIP) management aligned with business KPIs.
- Collaborating with Customer Service Advisors to facilitate service event processing.
Qualifications
- Strong verbal and written communication abilities.
- Capability to prioritize competing tasks effectively.
- Ability to work collaboratively within a team or independently as necessary.
- Proficient computer skills, particularly in Word, Excel, and Outlook; familiarity with accounting software is advantageous.
- Willingness to assist with additional general service administration tasks as needed.
Job Category: Service
Company: Cummins Inc.
Role Type: On-site
Job Classification: Office
Relocation Package: Not applicable
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