Technical Business Solutions Analyst

3 days ago

Brisbane, Queensland, Australia Emanate Technology Full time

Job Overview:

Emanate Technology is seeking a skilled Technical Business Solutions Analyst to join our Service Strategy, Planning, and Performance team. This role involves translating business and customer needs into actionable features and process improvements.

Key Responsibilities:

Service Delivery:

  • Act as the main liaison between business units and the Digital Engagement team.
  • Assist with implementing new engagement models and delivery frameworks.
  • Capture personas and map customer journeys for proposed changes.
  • Identify and address inefficiencies through process mapping and workshops.

Technical Service Delivery:

  • Analyse user requirements, user stories, and system architecture.
  • Participate in design and testing, and help with system documentation.
  • Resolve system issues and recommend technology solutions.
  • Develop technical requirements and manage documentation.

Financial & Risk Management:

  • Support financial management targets and adhere to risk management policies.
  • Follow organisational policies and health and safety procedures.

Team Collaboration:

  • Assist with workforce management and contribute to a positive team environment.
  • Engage in continuous improvement and innovation.

Qualifications & Experience:

Mandatory:

  • Tertiary qualifications in business, technology, or a related field.
  • At least 3 years' experience in technical business analysis.
  • Strong workshop facilitation and documentation skills.
  • Excellent problem-solving abilities and familiarity with relevant technology.
  • Effective communication skills.

Desirable:

  • Experience in Defence, Emergency Services, or Not-for-Profit sectors.
  • Up-to-date knowledge of IT advancements and effective communication of new systems.

Demonstrated Capabilities:

  • Strategic Thinking: Contribute to strategic planning and process improvements.
  • Achieving Results: Drive outcomes and support change initiatives.
  • Communicating with Influence: Use evidence and strong arguments to influence outcomes.
  • Effective Teamwork: Promote cooperation and resolve communication barriers.
  • Business Acumen: Implement decisions with a focus on compliance and financial management.

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