Customer Experience Specialist

4 weeks ago

Central Coast, Australia Central Coast Council Full time
Customer Experience Officer

Make a Difference with Central Coast Council

Central Coast Council is seeking a highly motivated and experienced Customer Experience Officer to join our team. As a key member of our customer experience team, you will play a critical role in developing and implementing customer experience initiatives across all services within Council.

About the Role:

  • Coordinate the development and implementation of customer journey mapping throughout Council business units and liaise with all internal and external stakeholders.
  • Complete analysis of customer experience survey data collection by reviewing previous surveys, reports and providing data comparison reports to Customer Experience Coordinator.
  • Create business unit customer surveys, online feedback surveys and advanced data analytics that support customer experience initiatives.

About You:

  • You have a passion for delivering exceptional customer experiences and a strong understanding of design thinking and customer journey mapping.
  • You are an excellent communicator and collaborator, with the ability to work effectively with diverse stakeholders.
  • You have a strong analytical mindset and are able to interpret complex data to inform business decisions.
  • You are committed to delivering high-quality results and are able to work independently with minimal supervision.

What We Offer:

  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to make a real difference in the lives of our customers and the community.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications for the role.

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