Complex Case Specialist

6 days ago

Sydney, New South Wales, Australia beBeeProfessional Full time $114,219 - $123,605
Job Summary

We are seeking an experienced professional to manage sensitive workplace matters, including misconduct, bullying, and harassment. This role requires the ability to analyze evidence, prepare clear investigation reports, and provide practical recommendations.

Key Responsibilities:
  • Lead complex workplace investigations into misconduct, bullying, and harassment, ensuring fairness, confidentiality, and alignment with organizational values.
  • Undertake evidence-based analysis and prepare clear findings and recommendations, providing accurate, risk-focused advice to senior management.
  • Collaborate with subject matter experts to draw on expertise and support effective resolution of cases.
  • Maintain accurate records and case documentation throughout the lifecycle, ensuring timely administration, reporting, and confidential communication with all parties.
  • Support the manager in assessing and recommending appropriate courses of action for complex people matters.
  • Model professionalism, integrity, and respect by upholding organizational codes, values, and diversity commitments in all work.
Requirements

The ideal candidate will possess a Bachelor's degree (or equivalent experience) in Human Resource Management, Business Management, Industrial Relations, Employment Law, or a related discipline. Postgraduate qualifications are desirable.

Specialized workplace investigation qualifications and at least five years' experience conducting workplace or regulatory investigations, ideally within government or large complex organizations, are required.

Proven ability to research, interpret, and apply legislation, policies, and guidance in ambiguous situations, supporting management through complex and sensitive people matters.

Strong judgement, independence, and risk-based decision-making in handling complex cases are essential.

Excellent written, verbal, and interpersonal skills, including influencing, negotiation, and managing sensitive or high-conflict situations with professionalism, are required.

Commitment to confidentiality, ethical standards, and fostering respectful, collaborative workplace behaviors is necessary.

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