Senior Customer Solutions Manager

2 days ago

City of Canning, Australia beBeePortfolio Full time $180,000 - $220,000

As a key team member, you will join our organization in managing customer relationships to drive commercial success as the Commercial Portfolio Manager. This role will support a diverse network of operations, spanning rail, road, and port logistics.

About the Role
  • Partner with major mining customers and internal/external teams to deliver strong commercial outcomes across your portfolio of customers.
  • Develop and leverage your customer relationships to optimize current revenue contracts while driving business growth through identifying and securing new opportunities.

Main Responsibilities:

  • Build and maintain excellent relationships across your portfolio of customers and all functions to optimize the flow of customer information.
  • Be the lead expert for customer intelligence within the portfolio, including identifying potential future business growth opportunities or decline risks and developing long-term strategic solutions.
  • Lead and manage the design and development of customer proposals, tender responses, and business cases within your portfolio. This involves working cross-functionally with Operations, Legal, and Finance, and managing internal approval processes with Senior Executives.
  • Lead commercial negotiations and contracting processes with customers, focusing on renewing current contracts before expiry.

What We Offer:

  • A dynamic and supportive work environment.
  • The opportunity to work on complex projects and develop your skills.

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