Transportation Systems Coordinator

21 hours ago

Perth, Western Australia beBeeServiceManagement Full time $90,000 - $120,000

About this role

IT Service Management Process Coordinators play a crucial part in supporting and enhancing IT service processes across change, problem, release, and configuration management. This is a key role that requires strong technical direction and guidance on daily IT service management activities, ensuring alignment with best practice frameworks.

This position involves developing, testing, and coordinating changes to the ITSM toolset, engaging stakeholders, and ensuring documentation and standards are up-to-date. Strong analytical and problem-solving skills are required to assess complex issues and recommend effective solutions and improvements.

Key responsibilities:

  • Provide technical direction and guidance on daily IT service management activities
  • Develop, test, and coordinate changes to the ITSM toolset
  • Seek feedback and conduct research and analysis to identify improvement opportunities
  • Work to agreed Service Level Agreements (SLAs) and maintain effective relationships with internal and external stakeholders

Benefits:

  • A fast-paced and dynamic work environment
  • Opportunities for personal development and career advancement
  • A range of benefits including health and wellbeing programs, corporate apparel, and access to a gym

About us

We are a leading transport agency responsible for providing safe, customer-focused, integrated, and efficient transport services. Our vision is to be recognised as a leader in providing world-class public transport services and solutions. We value safety, respect, recognition, integrity, and sustainability, and these values guide everything we do.

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