Financial Services Expertise Professional

1 week ago


Byron Bay, Australia beBeeCustomerCentricity Full time $90,000 - $140,000

Role Overview

We are seeking a skilled Banking Consultant to join our team. As a key member of our Retail Banking division, you will play a vital role in providing exceptional customer service and meeting the financial needs of our customers.

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Key Responsibilities:

• Provide customers with a seamless banking experience by meeting their end-to-end financial needs across transaction activities, needs-based conversations, and digital solution education.

• Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.

• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.

• Actively participate in and support bank programs and initiatives.

• Take responsibility for knowing your customer from a risk perspective.

• Ensure compliance with policies and procedures.

Requirements:

• Exceptional customer focus - retail experience is an advantage.

• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.

• Ability to multi-task and highly adaptable to change and ambiguity.

• Willingness to work in a collaborative team environment.

• Sound understanding of compliance.

• Excellent communication and interpersonal skills.

Benefits:

Our organisation values diversity and inclusion. We offer flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services. You will be part of an inclusive workplace that reflects the diversity of the communities we serve.



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