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Business Process Analyst

2 months ago

Camberwell, Victoria, Australia coles Full time
About the Role

We are seeking a highly skilled Business Process Analyst to join our Central Operations team at Coles Group. As a key member of our workforce planning team, you will play a critical role in defining how we deploy our network of over 100,000 team members to deliver exceptional customer experiences every day.

Your key responsibilities will include:

  • Developing and maintaining labor models to guide store leadership on effective team deployment
  • Ensuring internal workforce planning systems accurately reflect business requirements, work rules, and productivity expectations
  • Collaborating with stakeholders to develop and validate a consistent approach to data and logic
  • Providing expertise on labor models to non-technical stakeholders and serving as a key point of contact for workforce planning queries
  • Supporting the successful delivery of business initiatives with accurate labor targets
  • Working closely with stores to understand and achieve labor spend targets
  • Collaborating with external vendors to ensure labor models align with business standards
About You and Your Skills

We are looking for someone with experience in data modeling environments, preferably with a retail operations lens. You will also have:

  • Proven experience in retail/stores operations, preferably in FMCG or large-scale retail
  • Demonstrated labor, financial, or workforce modeling experience with a clear understanding of relevant processes and methodologies
  • Demonstrated experience building and managing bespoke models from disparate or incomplete data sources
  • The ability to translate and present complex modeling concepts in simple language
  • Experience with time & attendance and rostering systems, preferably Kronos