Business Process Expert
1 week ago
We're looking for a skilled Business Process Analyst to join our Central Operations team, where you'll play a key role in defining how Coles deploys its network of over 100,000 team members to deliver exceptional customer experiences.
About the RoleAs a Business Process Analyst, you'll be responsible for working with various stakeholders to design and implement labour models that guide store leadership on effective team deployment. You'll also:
- Develop and maintain labour models to optimize team deployment and productivity;
- Ensure internal workforce planning systems accurately reflect business requirements, work rules, and productivity expectations;
- Own the process of developing, planning, documenting, and validating a consistent approach to data and logic;
- Collaborate with a diverse stakeholder group to promote increased understanding of labour models among non-technical stakeholders;
- Be a key point of contact for Workforce Planning queries;
- Support the successful delivery of business initiatives with the right labour targets;
- Support stores to understand and achieve labour spend targets;
- Work closely with external vendors to ensure labour models align with business standards.
We're looking for someone with experience in data modelling environments, preferably with a retail operations lens. You'll also need:
- Proven experience in retail/stores operations (FMCG/large scale retailer preferred);
- Demonstrated labour, financial, or workforce modelling experience, with a clear understanding of relevant processes and methodologies;
- Demonstrated experience building and managing bespoke models from disparate or incomplete data sources;
- The ability to translate and present complex modelling concepts in simple language;
- Experience with time & attendance and rostering systems (Kronos preferred).
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Business Process Analyst
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Camberwell, Victoria, Australia coles Full timeWe're committed to serving Aussie communities with excellence and have grown to become a top 30-listed company on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll have the opportunity to make a meaningful impact on millions of Aussie lives while seeing the tangible results of your work.About the TeamOur Central...
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Business Process Analyst
1 month ago
Camberwell, Victoria, Australia coles Full timeAbout the RoleWe're seeking a skilled Business Process Analyst to join our Central Operations team at Coles Group. As a key member of our workforce planning team, you'll play a critical role in defining how we deploy our network of over 100,000 team members to deliver exceptional customer experiences every day.Your key responsibilities will...
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Camberwell, Victoria, Australia coles Full timeWe're seeking a skilled Business Process Analyst to join our Central Operations team. As a key member of our workforce planning team, you'll be responsible for defining how Coles deploys its network of over 100,000 team members to deliver exceptional customer experiences.About the roleYou'll work closely with stakeholders to build and maintain labour models...
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Business Process Analyst
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Camberwell, Victoria, Australia coles Full timeWe're committed to serving Aussie communities and delivering exceptional customer experiences. As a Business Process Analyst, you'll play a key role in defining how Coles deploys its network of team members to meet customer needs.About the roleYou'll be responsible for working with stakeholders to develop labour models that guide store leadership on...
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Business Process Analyst
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Camberwell, Victoria, Australia coles Full timeAbout the RoleWe are seeking a skilled Business Process Analyst to join our Central Operations team at Coles Group. As a key member of our workforce planning team, you will play a critical role in defining how we deploy our network of over 100,000 team members to deliver exceptional customer experiences.Your key responsibilities will include:Developing and...
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