Business Process Expert

1 week ago


Camberwell, Victoria, Australia coles Full time

We're looking for a skilled Business Process Analyst to join our Central Operations team, where you'll play a key role in defining how Coles deploys its network of over 100,000 team members to deliver exceptional customer experiences.

About the Role

As a Business Process Analyst, you'll be responsible for working with various stakeholders to design and implement labour models that guide store leadership on effective team deployment. You'll also:

  • Develop and maintain labour models to optimize team deployment and productivity;
  • Ensure internal workforce planning systems accurately reflect business requirements, work rules, and productivity expectations;
  • Own the process of developing, planning, documenting, and validating a consistent approach to data and logic;
  • Collaborate with a diverse stakeholder group to promote increased understanding of labour models among non-technical stakeholders;
  • Be a key point of contact for Workforce Planning queries;
  • Support the successful delivery of business initiatives with the right labour targets;
  • Support stores to understand and achieve labour spend targets;
  • Work closely with external vendors to ensure labour models align with business standards.
About You and Your Skills

We're looking for someone with experience in data modelling environments, preferably with a retail operations lens. You'll also need:

  • Proven experience in retail/stores operations (FMCG/large scale retailer preferred);
  • Demonstrated labour, financial, or workforce modelling experience, with a clear understanding of relevant processes and methodologies;
  • Demonstrated experience building and managing bespoke models from disparate or incomplete data sources;
  • The ability to translate and present complex modelling concepts in simple language;
  • Experience with time & attendance and rostering systems (Kronos preferred).


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