Business Process Analyst

3 weeks ago


Camberwell, Victoria, Australia coles Full time

We're committed to serving Aussie communities and delivering exceptional customer experiences. As a Business Process Analyst, you'll play a key role in defining how Coles deploys its network of team members to meet customer needs.

About the role

You'll be responsible for working with stakeholders to develop labour models that guide store leadership on effective team deployment. This involves:

  • Building and maintaining labour models to dynamically guide store leadership
  • Ensuring internal workforce planning systems accurately reflect business requirements
  • Developing, planning, documenting, and validating a consistent approach to data and logic
  • Collaborating with stakeholders to promote understanding of labour models
  • Supporting the successful delivery of business initiatives with the right labour targets
About you and your skills

We're looking for someone with experience in retail operations, data modelling, and labour modelling. You'll have:

  • Proven experience in retail operations, preferably with a large-scale retailer
  • Demonstrated labour, financial, or workforce modelling experience
  • Experience building and managing bespoke models from disparate data sources
  • The ability to translate complex modelling concepts into simple language
  • Experience with time & attendance and rostering systems


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