Client Service Manager
2 months ago
The Client Service Manager is a key position within our Home Care team, responsible for delivering exceptional service to our clients. This role requires a strong focus on customer satisfaction, with a commitment to ensuring that each client receives optimal levels of care and support.
Key Responsibilities- Act as a first point of contact for clients and their families, providing accurate and timely information regarding services available to them.
- Manage and record client complaints and compliments in accordance with Amana Living's Feedback Policy & Procedure.
- Ensure all wellness visits, client contacts, and annual reviews are completed in accordance with procedures to ensure optimum care and support for clients.
- Build plans linked to ACAT/NSAF assessments, assessing client needs and goals with involvement from the clinical and allied health team.
- Review and update care plans at least annually and in response to changes in care needs.
- Manage client funds to ensure that care and services can be delivered at the appropriate level, while avoiding deficits or high surpluses.
- Conduct assessments with new clients, focusing on understanding needs and responding positively and accurately to questions.
- Ensure all clients have a face-to-face wellness visit every 16 weeks and contact every 4 weeks.
The successful candidate will demonstrate a background of providing exceptional customer service, with a willingness to oversee all aspects of service as it relates to clients. They will leverage internal resources to meet client needs, while maintaining a client-centric approach.
Competencies & Behaviours- Proven ability to meet client expectations by considering a range of options and services.
- Experience in going beyond customer expectations by being consistent, timely, and responsive, with a focus on ongoing feedback.
- Strong time management and organisational skills, with basic finance principles and the ability to multi-task under pressure.
- Adept ability to learn and be proficient in several software programmes, as well as Microsoft Office applications.
- Passion for customer service and working with older people.
- Evidence of COVID-19 and 2024 Flu vaccinations.
- Ability to obtain a National Police Clearance within 6-months validity.
- Successful completion of pre-employment health form and reference checks.
- Class C driver's licence.
- Certificate IV Community Service Coordinator, EN or RN qualification (desirable).
- Willingness to complete a 5-day (paid) induction at the Amana Living Training Institute (ALTI) located in Rivervale.
-
Client Service Manager
1 month ago
Western Suburbs, Australia Amana Living Full timeAbout the RoleAmana Living is seeking a highly skilled Client Service Manager to join our Home Care team. As a key member of our team, you will be responsible for managing the service relationship between our clients and the organisation, ensuring that our clients receive optimal levels of care and services to support them to remain living independently in...
-
Client Service Manager
4 weeks ago
Western Suburbs, Australia Amana Living Full timeAbout Amana LivingAmana Living is a leading provider of aged care services in Western Australia, dedicated to supporting older people to maintain their individuality and live fulfilling lives.Our vision is to create a community where every older person is valued and respected. We strive to deliver high-quality services that meet the unique needs of each...
-
Client Service Manager
4 weeks ago
Western Suburbs, Australia Amana Living Full timeWhy Choose Amana Living?Amana Living is a leading provider of aged care services in Western Australia, with a rich history dating back to 1962. Our mission is to empower older individuals to maintain their independence and live fulfilling lives.Our BenefitsCompetitive remuneration packagesSalary packaging benefits up to $18,550Childcare assistance during...
-
Client Service Manager
2 months ago
Western Suburbs, Australia Amana Living Full timeAbout Amana LivingAmana Living is a leading provider of aged care services in Western Australia, dedicated to delivering high-quality care and support to older individuals and their families.The RoleWe are seeking a highly skilled and compassionate Client Service Manager to join our Home Care team. As a Client Service Manager, you will be responsible for...
-
Client Service Manager
5 months ago
Sydney Western Suburbs, Australia HAYS Full timeThis is a fantastic opportunity to join a medium sized security service company! **Client Services Manager - Security** $80,000 to $120,000 + Super (Dependent upon experience) **Your New Company** This is a fantastic opportunity to join an Australian-owned security company who are looking for an experienced Client Service manager to become a key...
-
Client Service Manager
1 week ago
Western Suburbs, Australia Amana Living Full timeAbout UsAmana Living is a leading provider of aged care services in Western Australia, dedicated to supporting the needs of older people and their families.Our VisionWe strive to create a community where every older person is valued and respected, with access to high-quality care and services that empower them to live independently.The RoleWe are seeking a...
-
Client Service Manager
5 months ago
Western Suburbs, Australia Amana Living Full timeWhy Choose Amana Living? Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and...
-
CHSP Service Coordinator
2 months ago
Western Suburbs, Australia Amana Living Full timeAbout the RoleAmana Living is seeking a highly skilled and dedicated CHSP Service Coordinator to join our team. As a key member of our Home Care team, you will play a vital role in ensuring the effective management of CHSP services to our clients, their families, and carers.Key ResponsibilitiesCoordinate services and level of client contact in accordance...
-
Client Support Officer
5 months ago
Sydney Western Suburbs, Australia BRC Recruitment Full timeOur client is a highly regarded Not for Profit, that has been serving the Australian community for over 150 years. They work hard to assist people in need and combat social injustice across Australia and around the world. This is a fantastic opportunity for a person who is committed to helping and supporting vulnerable people in the community. We are...
-
CHSP Service Coordinator
1 month ago
Western Suburbs, Australia Amana Living Full timeAbout Amana LivingAmana Living is a leading provider of aged care services in Western Australia, dedicated to delivering high-quality care and support to older adults and their families.The RoleWe are seeking a highly skilled and compassionate CHSP Service Coordinator to join our team. As a CHSP Service Coordinator, you will play a critical role in ensuring...
-
Client Success Co-ordinator
5 months ago
Sydney Western Suburbs, Australia HAYS Full timeClient Success Co-ordinator role now available! **Your new company** Are you ready to take your career to the next level? Do you thrive working in a dynamic environment where your proactive approach and attention to detail make a real difference? I am currently recruiting for a permanent, full-time Customer Success Co-ordinator position for a global...
-
Client Support Officer
5 months ago
Sydney Western Suburbs, Australia BRC Recruitment Full timeMy client is a long established NFP that have been supporting vulnerable people and people in crisis for over 150 years, across Australia. My client is seeking a passionate and caring individual, who has a natural ability to connect and engage with people from all walks of life who are seeking help. As the Client Support Officer, you are the friendly face...
-
Customer Service Liaison
6 days ago
Western Suburbs, Australia Amana Living Full timeAbout UsAmana Living is a leading provider of aged care services in Western Australia, committed to supporting older individuals and their families. Our mission is to deliver high-quality care and services that promote independence and dignity.The RoleThis Customer Service Officer position is a key role in our organization, responsible for providing...
-
Generator Service Manager
5 months ago
Sydney Western Suburbs, Australia Frontline Recruitment Full time**No need to apply, simply call Hannah on 0497 946 168 for a confidential chat** **About the company**: With over 50 years experience in the industry our client specialises in installation and maintenance of Energy Solutions within the commercial, industrial, mining, construction and government sectors. **About the role**: We are currently seeking an...
-
CHSP Service Coordinator
4 months ago
Western Suburbs, Australia Amana Living Full timeWhy Choose Amana Living? Amana Living is one of the largest Aged Care providers in Western Australia and has been responding to the needs of older people and those who care for them since 1962. We offer a broad range of services, including residential care homes, transition care programs, retirement living villages, home care, day care, respite, and...
-
CHSP Service Coordinator Position
2 days ago
Western Suburbs, Australia Amana Living Full timeAbout the Role:Amana Living is seeking a skilled CHSP Service Coordinator to join our team. This role will be responsible for ensuring the effective management of CHSP services to our Home Care clients, their families, and carers.Key Responsibilities:Coordination of services and level of client contact complies with CHSP & Amana Living guidelines.Acting as a...
-
Business Services Manager
5 months ago
Sydney Western Suburbs, Australia HAYS Full timeBusiness Services Manager -Boutique Modern Firm - Inner South Suburb - $120-160K Package **Your new company** Excellent opportunity for an experienced Business Services Manager with a medium-sized accounting practice close to the Airport. A great opportunity for someone living in the Eastern/Inner South Suburbs who is looking for an opportunity to work...
-
CHSP Service Coordinator
3 weeks ago
Western Suburbs, Australia Amana Living Full timeCHSP Service Coordinator RoleAmana Living is seeking a highly skilled and experienced CHSP Service Coordinator to join our team. As a CHSP Service Coordinator, you will play a critical role in ensuring the effective management of CHSP services to our Home Care clients, their families, and carers.Key Responsibilities:Coordinate services and level of client...
-
Casual Bus Driver
2 months ago
Western Suburbs, Australia Amana Living Full timeAbout Amana LivingAmana Living is a leading provider of aged care services in Western Australia, dedicated to enhancing the lives of older individuals and their caregivers. Our mission is to deliver high-quality care and support, fostering a sense of community and respect for individuality.Our ServicesResidential care homesTransition care programsRetirement...
-
Service Manager
7 months ago
Sydney Western Suburbs, Australia Frontline Recruitment Full timePlease see the link provided below to **apply** **About the company**: Our client is a small yet successful company, repairing and maintaining heavy transport vehicles specialising in Cranes. They are currently look for a Service Manager to play a vital role in their team. As a Service Manager you will play an essential role in overseeing and enhancing...
