Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeIctSupport Full time $80,000 - $90,000

Job Description
We are seeking a highly skilled and dedicated ICT Support Technician to join our team in Melbourne. The ideal candidate will have excellent technical skills and the ability to provide top-notch support, education, and guidance to clients.

Key Responsibilities

  • Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
  • Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  • Determining software and hardware requirements to provide effective solutions to client issues.
  • Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  • Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  • Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
  • Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.

Required Skills and Qualifications

  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, and BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration, and programming and technical skills including TCL, VB.NET, HTML.
  • Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology.

Benefits

  • Annual salary of 80,000 - 90,000 plus bonus and superannuation.

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