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Staff Supervisor

2 months ago


Port Stephens Council, Australia Busways Group Full time
About Us

At Busways Group, our core focus is on delivering exceptional customer service, fostering stakeholder engagement, and driving employee development.

We have a long history of delivering a professional, reliable standard of service, with a strong presence in Western Sydney, North Shore and West, Central Coast and North Coast, and the South Australian Public Transport Authority in Adelaide's Outer South.

With a team of over 2,800 people, committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is as seamless as possible.

The Opportunity

We are seeking a dynamic and motivated Staff Supervisor to join our team in our Heatherbrae depot.

This is an exciting opportunity to join a growing department and a growing company. You will be given the opportunity to grow, develop, and take on more responsibilities.

You will be working in a fast-paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.

Key Responsibilities
  1. Support the day-to-day operations of the depot in conjunction with the Depot Manager.
  2. Be the main point of contact for all non-dispatch issues within the depot.
  3. Assist in the day-to-day management of service delivery functions within the depot.
  4. Ensure licence compliance in Hive (Rostering system) and follow up with staff as required.
  5. Investigate and assist the Depot Manager to properly manage occurrence reports, inspector reports, accidents and customer feedback, student misbehaviour, CCTV download and viewing.
  6. Assist the Depot Manager in responding to Major Incidents.
  7. Assist with Charters and Special events within the depot as required.
  8. Manage and issue school student travel passes.
  9. Conduct drug & alcohol testing within the depot as required.
  10. Develop positive and collaborative relationships with the assets team within the depot.
  11. Banking – Count drivers' daily takings and record for banking.
  12. Answering two-way communication and phone calls.
Requirements
  1. Demonstrated Operations knowledge or understanding including service delivery, rostering, incident management, performance management, employee relations, complaint handling, work, health and safety, inclusion, and diversity.
  2. Outstanding communication, interpersonal, and problem-solving skills.
  3. Demonstrated problem-solving skills, the capacity to successfully deliver high-quality outcomes and meet deadlines.
  4. A keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressure.
  5. Willingness to adapt in a changing environment.
  6. Current Drivers Licence (HR class preferred or willing to upgrade).