Staff Supervisor
4 weeks ago
About Busways Group
We are looking for a highly motivated and skilled Staff Supervisor to join our team in our Heatherbrae depot. As a key member of our operations team, you will be responsible for supporting day-to-day operations and ensuring the efficient delivery of our services.
Main Responsibilities:
- Be the main point of contact for all non-dispatch issues within the depot.
- Assist in the day-to-day management of service delivery functions within the depot.
- Ensure licence compliance in Hive (Rostering system) and follow up with staff as required.
- Investigate and assist the Depot Manager to properly manage occurrence reports, inspector reports, accidents and customer feedback, student misbehaviour, CCTV download and viewing.
- Assist the Depot Manager in responding to Major Incidents.
- Assist with Charters and Special events within the depot as required.
- Manage and issue school student travel passes.
- Conduct drug & alcohol testing within the depot as required.
- Develop positive and collaborative relationships with the assets team within the depot.
- Banking & Count drivers' daily takings and record for banking.
- Answering two-way communication and phone calls.
What We're Looking for:
- Demonstrated Operations knowledge or understanding including service delivery, rostering, incident management, performance management, employee relations, complaint handling, work, health and safety, inclusion, and diversity.
- Outstanding communication, interpersonal and problem-solving skills.
- Demonstrated problem-solving skills, the capacity to successfully deliver high quality outcomes and meet deadlines.
- A keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressure.
- Willingness to adapt in a changing environment.
- Current Drivers Licence (HR class preferred or willing to upgrade).
- Be an Australian Citizen, Permanent Resident or have unrestricted working rights in Australia.
Busways Group is committed to being an Equal Opportunity Employer, with a workforce that reflects the diversity of the communities we serve. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and those from diverse social, cultural, and gender backgrounds.
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