Regulatory Specialist

1 week ago

Sydney, New South Wales, Australia beBeeRegulatory Full time $82,193 - $90,001

Regulatory Specialist

This is a high-volume regulatory service role where you will be responsible for handling complaints and enquiries for NSW Fair Trading. You will contribute to engaging with traders and resolving disputes in line with our rental, property and consumer regulatory priorities.

The team regulates the supply of consumer goods and services under the Australian Consumer Law. We are looking for individuals who have experience in dispute handling and customer service, including dealing with a variety of customers in a high-volume environment.

To be successful in this role, you will need to have:

  • Demonstrated experience in dispute handling and customer service
  • Demonstrated ability in managing customer expectations and interpreting legislation
  • Strong conflict resolution and negotiation skills, along with sound judgement
  • The ability to think analytically and problem-solve
  • The ability to communicate effectively at all levels
  • The ability to work collaboratively in a team

You will receive ongoing training and support to develop your skills and knowledge. This is an opportunity to work in a dynamic and inclusive workplace where diversity is valued.

Key Responsibilities:

  • Handling complaints and enquiries in a high-volume regulatory service environment
  • Providing consistent, high-quality service delivery
  • Responding to a variety of correspondence requests to assist in resolving complaints

Benefits:

  • Ongoing training and development opportunities
  • A dynamic and inclusive workplace
  • The opportunity to work in a high-volume regulatory service environment

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