Platform Delivery Lead

1 month ago

Macquarie Park, Australia Singtel Full time
Job Title: Operation Systems Lead

About the Role:

We are seeking an experienced Operation Systems Lead to join our team at Optus. As a key member of our organization, you will be responsible for leading the integration and delivery of our upgraded core platform, ensuring it meets all technical specifications and operational standards.

Key Responsibilities:

  • Platform Delivery: Oversee the integration and delivery of the upgraded core platform, ensuring it meets all technical specifications and operational standards.
  • Operational Excellence: Ensure the platform is fully operational and supported by robust processes, with a focus on continuous improvement and optimization.
  • AWS Expertise: Apply your deep understanding of AWS to guide the platform's architecture and ensure it aligns with best practices and Optus' strategic goals.
  • Team Leadership: Manage and mentor a diverse team, both onshore and offshore, to ensure they are equipped to support the platform post-delivery.
  • Stakeholder Engagement: Collaborate with key business units to ensure the platform meets current and future needs, acting as the main point of contact for escalations and inquiries.
  • Continuous Improvement: Drive ongoing optimization of the platform, implementing automation and monitoring solutions to enhance performance and reliability.
  • Financial Oversight: Manage the operational budget, ensuring that expenditures align with the capital plan and that any risks are identified and mitigated early.
  • Compliance & Governance: Ensure that all operations adhere to Optus' policies and regulatory requirements, maintaining the highest standards of compliance.

What We're Looking For:

  • Technical Expertise: Strong AWS knowledge with a focus on designing and managing large-scale, enterprise-level platforms.
  • Operational Savvy: Proven experience in managing post-delivery operations, ensuring platforms are reliable, efficient, and meet SLAs.
  • Engineering Mindset: Ability to oversee the technical delivery of a platform, ensuring it meets all engineering standards and operational requirements.
  • People Skills: A collaborative leader who can motivate and manage a diverse team, ensuring they are aligned with Optus' goals and values.
  • Problem-Solving: Strong analytical skills to identify and resolve issues, with the ability to drive outcomes through collaboration and leadership.
  • Vendor Management: Experience in managing external partners, ensuring they deliver high-quality services and adhere to contractual KPIs.

Perks and Benefits:

  • Flexible work arrangements, including 3 days in the office and 2 days remote.
  • Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
  • Access to resources, webinars, and support via the 'Parents at Work portal.'
  • Opportunities for growth and development, including an extensive online and facilitator-led learning catalogue.
  • Employee-led volunteer groups, including Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, and Yarn Network.
  • Vibrant campus life, with a range of facilities, including restaurants, cafes, gymnasium, GP, and post office.
  • Easy travel options to Sydney Campus, including the Optus bus from Sydney CBD and Macquarie University Metro Station.

About Optus:

We have an ambitious goal to be Australia's most loved everyday brand. We are committed to delivering exceptional customer experiences and driving innovation in the telecommunications industry.

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