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Creating Unforgettable Guest Experiences
2 weeks ago
Guest Experience Manager
We're looking for a talented leader to join our team and oversee the Front Office and Reservations operation. As a Guest Experience Manager, you'll be responsible for delivering exceptional guest experiences through a service-first culture.
About the Role
- Lead the Front Office and Reservations team to deliver seamless operations and unforgettable guest experiences.
- Mentor your team and ensure smooth day-to-day operations, act as Manager on Duty when required.
- Oversee rostering, staffing levels, and cost efficiencies.
- Collaborate with other departments to ensure seamless communication.
- Manage VIP and group bookings with precision and care.
- Identify opportunities to improve service, efficiency, and revenue.
- Handle guest feedback and resolve complaints effectively.
- Support marketing and product development initiatives to drive occupancy and rate growth.
Your Skills and Qualifications
- Proven experience in hotel operations, ideally as a Duty Manager or above.
- Strong leadership skills with a passion for mentoring and developing teams.
- Exceptional communication skills – both written and verbal.
- High level of organisational and time-management skills.
- Hands-on experience with property management systems; Opera Cloud knowledge highly regarded.
- Confident multitasker who thrives in fast-paced environments.
- Positive, outgoing personality with a proactive approach.
- Ambition to grow your career and step into higher leadership roles.
The Benefits of Joining Our Team
- 50% off stays at EVT hotels.
- $2 movie tickets plus Gold Class, Moonlight Cinema, and Candy Bar discounts.
- Seasonal savings at Thredbo for winter and summer activities.
- Incredible team member discounts from day one.
- Rapid career growth opportunities across the network.
- Local community involvement, volunteering, and charitable giving.
What You Can Expect
- Flexible rotating roster, including weekends, public holidays, and occasional night audit coverage.
