Sydney Customer Success Manager
7 days ago
About Notion:
We're a software company on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge. We're passionate about building a company as diverse and creative as the millions of people we reach worldwide.
About The Role:
We're looking for a motivated Customer Success Manager with an entrepreneurial and building spirit to join our founding Customer Success team. As an early member of the team, you'll be instrumental in helping define our sales and customer success motion, meaningfully shape our future product, and drive business revenue.
Key Responsibilities:
- Help build the foundations of Customer Success at Notion by working closely with a global team.
- Drive adoption, retention, and expansion for our product, which solves real problems for our customers in Asia-Pacific.
- Build an office from the ground up by laying the foundations for and developing the culture of our team and office.
- Meanfully shape our future product by gaining insights from customer engagement and working with product to inform what we do next.
- Elevate your skills as we tackle our most impactful challenges.
Requirements:
- You're highly adaptable and easily acclimating to a rapidly changing business and industry.
- You have a growth mindset and view setbacks as learning opportunities, not failures.
- You have 5+ years of experience in Customer Success or Sales at a fast-growing software company with a track record of high achievement.
- Strong intrinsic motivation to be a top performer and contribute to a team.
- You can put yourself in others' shoes and see situations from perspectives other than your own.
- You're motivated by seeing others succeed and grow when you partner with them.
- You love getting to know new people and helping them solve their business problems.
Nice to Haves:
- You have experience using our product.
- You have experience training users of SaaS products.
- You have experience working with user communities.
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you're excited about a role but your past experience doesn't align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
We're an equal opportunity employer and consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We're also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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