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Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $120,000

Marketing & Engagement Specialist

We are reimagining the way Australians live, work and play. Our diverse portfolio includes retail, residential and office spaces across Australia.

About This Role

This is a unique opportunity to develop marketing strategies and deliver exceptional customer experiences for our centres. You will support the development of marketing plans, aligned to our asset segment marketing strategy and Vision Strategy and Action Plan (VSA).

  • Gain valuable insights into local competitive landscapes and customer behaviour to inform customised marketing programs and centre strategies.
  • Collaborate with our digital marketing specialist to implement social and digital activities, monitoring and reporting on their effectiveness.
  • Plan and project manage events, campaigns and activations, ensuring seamless execution and risk assessments.
  • Nurture strong relationships with retailers, providing regular communication and support for new store openings.

In addition to marketing responsibilities, you will contribute to legal and compliance duties, financial planning, localising our national ESG strategy, centre operational support and key role relationships within our teams.

Key Skills and Qualifications
  • Critical thinking and analytical skills to understand complex data and drive informed decision-making.
  • Excellent communication and interpersonal skills to build strong relationships with stakeholders.
  • Project management skills to coordinate multiple tasks and deadlines.
  • Digital marketing expertise to develop and implement effective online strategies.
Benefits

This role offers a challenging and rewarding career path with opportunities for growth and development. You will be part of a dynamic team that values innovation and collaboration.

As a Marketing & Engagement Specialist, you will have the opportunity to make a real impact on our business and customers. If you are passionate about marketing and customer experience, we encourage you to apply for this exciting role.