Strategic Service Governance Lead

2 days ago

Brisbane, Queensland, Australia beBeeServiceGovernance Full time $120,000 - $180,000
Job Title: Strategic Service Governance Lead

We are seeking a highly skilled professional to lead our strategic service governance initiatives. As a key member of our team, you will play a vital role in driving growth and ensuring client satisfaction.

Your primary focus will be on bringing strategic focus to complex client engagements, ensuring service delivery, contract conformance, and strategic growth.

Key Responsibilities:

  • Act as the national champion for strategic service governance and escalation point for MSS strategic portfolio of services
  • Assist Manager MSS Service Governance with delivering strategic governance improvement initiatives
  • Act as a Senior Service Delivery manager for nominated customer accounts
  • Develop and maintain relationships both internally and externally to ensure the effective delivery of Managed Security Services
  • Ensure the delivery of accurate Service Delivery reports to clients or client projects in accordance with the Service Governance reporting framework
  • Responsible for ensuring the effective delivery of Managed Services in accordance with the CyberCX Service Governance framework
  • Ensure that KPIs and SLAs applicable to the Managed Services agreements for assigned customer accounts are met
  • Act as a single point of escalation for assigned customer accounts
  • Collaborate across CyberCX and look for opportunities to add value, facilitating communication, partnerships, and cross-pollination across the business

About You:

  • Tertiary qualification in Information Technology or Business Administration is preferred
  • Considerable experience in governance, service delivery, and executive client management
  • Experience in a similar level of role, with particular focus on information technology and cyber security
  • Exceptional stakeholder engagement and communication skills, with the ability to build collaboration, rapport, and credibility with senior leaders and internal working teams
  • Strong analytical and problem-solving skills, and the ability to translate information into creative solutions to benefit the business
  • Outstanding organisation and planning skills, with the ability to work on multiple deliverables and lead a cross-functional team
  • Able to think strategically about partnership opportunities and solutions

What's in It for You?

  • Once-in-a-career growth opportunities – unique chance to be part of high-growth business
  • Work with cyber security thought leaders to deliver world-class services
  • A dynamic, independent environment where you're given flexibility to do your best work
  • Ongoing personal development and career training

We offer a range of benefits to support your career goals and well-being.

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