Store Performance Manager

7 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $89,000 - $117,000

As the Store Performance Manager, you'll take full ownership of driving exceptional results in a fast-paced retail environment. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding customer experiences.

By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.

**Key Responsibilities:**

- Driving personalized styling advice, expert product knowledge, and memorable in-store experiences through effective team guidance
- Interpreting sales data to drive performance and taking ownership of commercial success
- Inspiring and leading a team to consistently exceed service and operational standards
- Managing recruitment processes and ensuring effective onboarding and training for new team members
- Identifying high-potential individuals and creating tailored development plans to support their career growth
- Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
- Fostering a positive, inclusive, and motivating work environment where people thrive

**Qualifications and Skills:**

- Team Leadership: Proven ability to lead teams in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
- Implemented procedures to ensure compliance with company policies and legal standards
- Customer-Focused: Strong customer-centric mindset, track record of aligning business actions with customer feedback to drive performance
- Business Acumen: Demonstrated ability to align commercial goals with customer needs
- Eager to Learn: Open to feedback and actively seeking opportunities for personal and professional development.
- Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Adaptability & Flexibility: Embracing change with agility, responding effectively to new opportunities and challenges
- Operational Excellence: Elevated store presentation and operational standards, resulting in increased sales and positive customer feedback

**Benefits and Perks:**

We're committed to supporting our employees with attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy staff discounts across all brands—available both in-store and online. Additionally, every employee is included in our incentive program designed to reward contributions and support growth within the company. You can also enjoy:

- Clothing Allowances
- Annual Leave
- Medical Leave
- Development Opportunities
- Performance-based bonuses and incentives

**Inclusion and Diversity:**

At our organisation, we foster inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.

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