Customer Service Representative

2 weeks ago


Penrith Municipality, Australia Medibank Full time

About the Role:


We are seeking a skilled Sales and Customer Service Consultant to join our Medibank team in Penrith.


As a member of our local community, you will be responsible for delivering exceptional customer service and promoting Medibank products and services to the local community.


You will work closely with our customers to understand their needs and provide tailored solutions to meet their health and wellbeing goals.


About You:



  • You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • You are a multitasking super star with the ability to apply your knowledge across various channels including virtual messaging, face-to-face, and phone-based systems.
  • You thrive on providing great service to the local community and are passionate about making a positive impact on people's lives.
  • You are self-motivated and results-focussed, with a strong sense of accountability and a willingness to take ownership of your work.
  • You possess strong diligence in providing the right products and services to your customers, and you are always fastidious about interaction accuracy and customer privacy.
  • You have a strong team spirit and are a supportive team player, willing to step outside your comfort zone to test ideas and support your peers.

What You'll Love:



  • Flexible Working: Enjoy the freedom to work in-store, work from home, or work out in the community, depending on business requirements.
  • Growth Opportunities: Access a range of skills development, career pathways, and chances to innovate within Medibank.
  • Supportive Environment: Work in a culture that values your well-being, encourages new ideas, and celebrates success.

We are an equal opportunities employer and welcome applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals.


For any adjustments or alternative formats during the recruitment process, please contact us at careers@medibank.com.au.



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