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Client Relations Specialist

2 months ago

Rockhampton, Queensland, Australia AUTOrecruit Full time

Our client, AUTOrecruit, is in search of a Customer Service Consultant to spearhead the establishment of their Business Development Centre (BDC) team.

The BDC will be responsible for managing all sales and service follow-ups, providing an opportunity to collaborate closely with both Sales and Service Managers to enhance dealership performance in their designated area. The successful candidate will also assist clients during their service appointments and offer support via phone and email for all service and sales inquiries.

Additionally, the BDC will play a vital role in maintaining our database, ensuring the quality and integrity of information is upheld to the highest standards. A keen attention to detail and a commitment to excellence are essential for this position.

Key Responsibilities
  • Conduct follow-up calls for sales and service inquiries
  • Manage daily CRM activities
  • Ensure data entry and quality standards are met
  • Deliver exceptional customer service
  • Perform general administrative tasks
Candidate Profile
  • Excellent time management abilities
  • Experience in engaging with a high volume of customers daily
  • Strong communication skills
  • Desire to learn and grow
  • Positive demeanor
  • Effective problem-solving capabilities
  • Proficient in Microsoft Outlook, Word, and Excel
What We Offer
  • Full-time employment
  • Support from a dedicated and professional Dealer Principal
  • Opportunity to thrive in a dynamic and high-performing environment
  • Employee purchase policy and discounted finance and insurance options
  • Endless opportunities for career advancement