Customer Service Associate
6 days ago
Job Title: Customer Service Associate
The Company:
Kennedy Reid is a leading player in the automotive services sector, operating in the distribution, retail, and logistics markets with over 1,200 employees across Australia.
The Role:
- Managing phone queries and corresponding to email inquiries
- Handling complaint escalations and liaising with clients and external departments
- Booking services and maintaining a high level of customer satisfaction
- Working in a fast-paced environment and meeting performance targets
- Hours: Monday to Friday, 8:30am to 5:00pm (with flexibility for work-from-home arrangements)
- Duration: 3-month fixed term contract with potential for extension
You:
- High attention to detail and excellent verbal and written communication skills
- Previous call center experience and ability to work in a team environment
- Opportunities for career progression and professional growth
- Employee Advantage program with access to discounted benefits and employee recognition
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