Customer Service Associate

6 days ago


Sydney, New South Wales, Australia Kennedy Reid Full time

Job Title: Customer Service Associate

The Company:

Kennedy Reid is a leading player in the automotive services sector, operating in the distribution, retail, and logistics markets with over 1,200 employees across Australia.

The Role:

  • Managing phone queries and corresponding to email inquiries
  • Handling complaint escalations and liaising with clients and external departments
  • Booking services and maintaining a high level of customer satisfaction
  • Working in a fast-paced environment and meeting performance targets
  • Hours: Monday to Friday, 8:30am to 5:00pm (with flexibility for work-from-home arrangements)
  • Duration: 3-month fixed term contract with potential for extension

You:

  • High attention to detail and excellent verbal and written communication skills
  • Previous call center experience and ability to work in a team environment
  • Opportunities for career progression and professional growth
  • Employee Advantage program with access to discounted benefits and employee recognition


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