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Service Desk Support Specialist
2 months ago
About the Role
We are seeking a skilled Service Desk Support Specialist to join our team at Fujitsu. As a key member of our support team, you will be responsible for providing high-quality technical support to our clients, ensuring their IT needs are met efficiently and effectively.
Key Responsibilities
- Provide Level 1 and Level 2 technical support to clients, following ITIL methodology and best practices.
- Utilize ServiceNow as a service management tool to manage and resolve technical issues.
- Image devices and provide face-to-face support to users of our Support the Digital Connect Program.
- Assist staff in backing up personal data on departmental-issued devices.
- Follow asset management procedures to ensure accurate tracking and management of IT assets.
- Provide logistic support to ensure timely resolution of technical issues.
- Document and escalate technical issues to specialist support teams as needed.
- Provide VIP and executive support as required.
- Document known issues and contribute to the development of knowledge articles and workarounds.
Requirements
- Baseline Security Clearance as a minimum.
- 1-2 years of experience in a similar role, preferably within the Government sector.
- ServiceNow and ITIL certifications are highly regarded.
- Ability to work shift work from 7am to 7pm and occasional weekends.
About Fujitsu
We are a values-driven organization that prioritizes fairness, equality, and diversity. We strive to create an inclusive environment where our employees can bring their full selves to work. Our commitment to diversity and inclusion has earned us a Work180 accreditation, AWEI Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion.
We offer tailored career paths, flexible work arrangements, and a range of benefits to support your professional and personal growth. Our customers trust us, and we have an excellent reputation across the region and globally.
