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Canberra, ACT, Australia Recruitment Hive Full time{"title": "Service Desk Analyst", "description": "Job SummaryWe are seeking a skilled Service Desk Analyst to join our team at the Recruitment Hive. As a Service Desk Analyst, you will be responsible for providing technical support to staff across a geographically dispersed network.Key ResponsibilitiesAssist staff via phone, email, remote and onsite support...
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IT Service Desk Specialist
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Service Desk Analyst
4 weeks ago
We are seeking a highly skilled Service Desk Analyst to join our team at the Recruitment Hive. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.
Key Responsibilities:- Provide technical support to clients via phone, email, and remote access
- Assist clients with faults, issues, incidents, and service requests within an ITIL framework
- Record accurate, timely, and meaningful data in relation to client follow-ups, requests, and communication
- Develop and maintain knowledgebase articles, standard operating processes, and procedures
- Coordinate with team members and other support areas to provide resolution of issues
- Conduct administration, scripting, and access management tasks as required
- Develop and maintain key internal and external relationships
- Provide accurate specialist advice, guidance, and reporting on team functional responsibilities
- Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations
- Proven ability to communicate effectively while responding to stakeholder needs and expectations across a geographically dispersed network
- Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies
- Demonstrated personal integrity while achieving results within legislative and policy parameters
- Knowledge and experience in the use of Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL, and Remote Access platforms
If you are a motivated and experienced Service Desk Analyst looking for a new challenge, please get in touch with Alison at the Recruitment Hive to discuss further.
