Lead Service Now Consultant

4 days ago


Melbourne, Victoria, Australia Milestone IT Full time

Milestone IT is seeking an experienced Lead Service Now Consultant to work closely with our clients to understand their needs and challenges relating to a Service Now implementation.

You will be responsible for gathering requirements, designing and implementing end-to-end Service Now solutions and must be comfortable with face-to-face stakeholder interactions.

In addition to this, you will have experience leading teams and providing technical leadership to developers when designing and configuring Service Now solutions for clients to address their needs.

This role will require you to work onsite from a Melbourne CBD location a minimum of 4 days a week.

This is a 12-month daily rate contract.

Key Responsibilities:

  • Gather requirements and collaborate with the client to understand their business processes and needs
  • Provide technical leadership to developers when designing and configuring Service Now solutions for clients to address their needs
  • Provide guidance and recommendations on best practices for implementing and optimizing Service Now

Key Requirements:

  • Experience with Service Now in a lead role
  • Experience leading a team of developers and providing technical leadership
  • Strong understanding of IT Service Management and Configuration Management Database
  • Hands-on experience with the implementation of the Service Now platform, including configuration, customization, and administration
  • Must be consultative with the ability to push back on the client around Service Now capabilities and limitations
  • Excellent communication and interpersonal skills


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