Healthcare Administrative Assistant

4 days ago


Geelong, Victoria, Australia Covenant Health Full time

Join Our Team:

Covenant Health is seeking a dedicated Healthcare Administrative Assistant to join our team. In this role, you will provide administrative support in the check-out operations of our physician practice, ensuring seamless patient flow and effective communication.

Main Responsibilities:

  • Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
  • Answer telephone calls and route accordingly, ensuring prompt responses to patient inquiries.
  • Receive and record changes in patient information, maintaining accurate records.
  • Demonstrate familiarity with insurance procedures and knowledge of participating providers.
  • Ensure proper recording of procedures and corresponding diagnosis on fee slips for charge entry.
  • Schedule appointments for return visits and end-of-day procedures, balancing work and computer records.
  • Compile data for billing personnel, facilitating efficient revenue cycle management.
  • Develop strong A-I-D-E-T fundamentals of communication, providing exceptional patient care and satisfaction.
  • Attend meetings as required and participate on committees as directed, promoting collaboration and teamwork.
  • Collaborate with patients, physicians, and other care team members to achieve overall patient care goals.
  • Follow policies, procedures, and safety standards, completing required education assignments annually.
  • Perform other duties as assigned by management.


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