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Banking Consultant, Darwin NT
2 months ago
At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide exceptional customer experiences that drive long-term relationships and growth.
About the RoleAs a Banking Consultant, you'll play a critical role in delivering a seamless branch experience for our customers. You'll be responsible for meeting each customer's end-to-end banking needs, providing needs-based conversations, and educating them on digital solutions.
You'll be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. Your contributions will help drive customer engagement and advocacy, creating real value for our customers.
Key Responsibilities- Provide exceptional customer service, ensuring a seamless branch experience
- Meet each customer's end-to-end banking needs, including transaction activities and needs-based conversations
- Act as a role model and peer coach, delivering the best possible customer experience
- Contribute to customer engagement and advocacy, creating real value for our customers
- Support bank programs and initiatives, ensuring compliance with ANZ and branch policies and procedures
We're seeking a highly adaptable and customer-focused individual who can thrive in a fast-paced environment. You'll need to be able to multi-task, work collaboratively, and possess excellent communication and interpersonal skills.
Experience in retail and technology is an advantage, but not essential. We're looking for someone with a growth mindset, who is eager to learn and develop their skills.
Why Join Us?At ANZ, you'll have the opportunity to work with a diverse and inclusive team, where everyone is valued and respected. We offer a range of flexible working arrangements, as well as access to health and wellbeing services and discounts on selected products and services.
We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.