Compliance Officer

7 days ago


Melbourne, Victoria, Australia Yarra Trams Full time

Compliance Officer

Yarra Trams operates the largest and most renowned tram network in the world, and we are seeking dedicated professionals to enhance our commitment to safety and customer service.

Position Overview

This role is ideal for proactive individuals with a passion for customer engagement. As a Compliance Officer, you will conduct ticket inspections and manage any violations in a manner that promotes a secure and welcoming atmosphere for all passengers.

Reporting to the Team Manager, your responsibilities will include:

  • Delivering exceptional customer service by being approachable and well-informed.
  • Documenting all detected violations and submitting detailed reports promptly.
  • Aiding in the protection and maintenance of Yarra Trams assets.
  • Supporting efforts to enhance fare compliance across the network.
  • Successfully completing necessary legislative assessments related to the position.

Candidate Profile

The ideal candidate will possess:

  • Proven customer service experience, preferably in a fast-paced, face-to-face environment, along with strong communication skills.
  • Proficiency in the English language to assist with legal documentation.
  • Confidence and adaptability in various situations.
  • A capacity for productive thinking and responsiveness.
  • Ability to work effectively both independently and as part of a team.
  • Willingness to work flexible hours, including shifts across a 7-day schedule.
  • Competence in various software applications, particularly Microsoft Office.
  • A high standard of personal grooming and presentation.

Why Choose Yarra Trams?

We foster a workplace culture built on respect, diversity, and inclusivity. By joining us, you will be part of a dedicated team focused on enhancing Melbourne's iconic tram services. In addition, you will benefit from:

  • A complimentary travel pass for Victoria's Public Transport Network.
  • Competitive remuneration and favorable working conditions.
  • Opportunities for professional development and career advancement.
  • A commitment to employee health and wellbeing, including free flu vaccinations and discounted gym memberships.
  • Paid parental leave and superannuation contributions for primary caregivers.

About Yarra Trams

Our organization is built on four foundational pillars: passengers, community, personnel, and operations. These principles guide us in our mission to continuously improve and deliver safer, more efficient tram services throughout Melbourne.

As the operator of the world's largest tram network, we are dedicated to enhancing the transportation experience for all Melburnians.

Yarra Trams is an equal opportunity employer that values diversity within our workforce. We encourage applications from individuals with disabilities, of all ages, and those of Aboriginal and Torres Strait Islander heritage.

Important Note

Our selection process will include pre-employment checks, including police and medical assessments. All employees are required to adhere to Yarra Trams Policies and Procedures, including health and safety protocols. Additionally, all staff must be fully vaccinated against COVID-19 unless a legitimate exemption applies.


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