Service Delivery Expert

1 week ago

Castle Hill, Australia beBeeCustomerSupport Full time $30,000 - $40,000
Job Title

This role offers an exceptional opportunity to provide outstanding customer service and support, working with a dynamic team to deliver positive outcomes for customers.

Main Responsibilities:

  • To act as the first point of contact for customers, responding promptly to inquiries via phone and email to resolve issues effectively.
  • To handle customer complaints and escalations with empathy and professionalism, ensuring satisfaction and confidence in our services.
  • To update customer information accurately and efficiently within our systems.
  • To collaborate closely with internal teams to achieve seamless customer experiences.

Requirements:

  • Prior experience in customer-facing roles, preferably in a call centre or account management environment.
  • A genuine desire to help others, coupled with a positive attitude and strong communication skills.
  • Excellent problem-solving abilities and proficiency in using customer management software.

Benefits:

  • Career Progression: A temporary position with potential for permanence.
  • Work-Life Balance: Monday to Friday hours offer a healthy balance between work and personal life.
  • Convenient Location: Onsite parking available at our office.
  • Supportive Team Environment: Be part of an inclusive team that values your contributions and fosters growth.

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