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ICT Business Systems Analyst

2 months ago

North Melbourne, Victoria, Australia Bepoz Global Full time
Bepoz Global ICT Business Analyst Job Description

We are Mansys Pty Ltd, recruitment consultants, and our client, Bepoz Global, is seeking an ICT Business Analyst (Technical Specialist) to join its team on a full-time basis.

Main Responsibilities:
  • Provide support and training to clients and internal stakeholders to understand and use the products or services provided by the company.
  • Oversee the planning, implementation, and tracking of projects using project management methodologies and techniques while communicating with various stakeholders to ensure that the project meets its objectives.
  • Identify problems or inefficiencies through analyzing various data and log files using tools such as MySQL and Microsoft Excel to deploy functional solutions.
  • Create and document information covering best business practices to produce standardized processes and procedures.
  • Produce real-time reporting of ticketing system logs and dashboards.
  • Prepare and publish regular reporting & dashboards, extracting and collating data from various sources to track efficiencies and KPIs related to project delivery and technical support.
  • Quality Assurance to validate the integrity and market readiness of software, systems & solutions prior to deployment.
  • Support and guide team members on the implementation of software using data and process modeling techniques.
Requirements:
  • Bachelor's Degree in Commerce or a similar field.
  • Diploma in Marketing or Communications or a similar field.
  • At least 2 years of experience as a Technical Specialist.
  • Technical exposure to various programming languages, JavaScript, HTML5, SQL, etc.
Skills:
  • Business Analysis Skills.
  • Technical Proficiency.
  • Data Analysis and Reporting.
  • Communication Skills.
  • Problem-Solving Skills.
  • Customer Service Orientation.
  • Knowledge of Compliance and Security.

The successful candidate will be offered an annual salary of $85,000 to $95,000 plus superannuation.

Only shortlisted candidates will be contacted.