ICT Business Systems Analyst

2 weeks ago

North Melbourne, Victoria, Australia Bepoz Global Full time
ICT Business Analyst (Technical Specialist) Job Description

Bepoz Global, a leading supplier and developer of point of sale (POS) systems, is seeking an ICT Business Analyst (Technical Specialist) to join its team on a full-time basis.

Main Responsibilities:
  • Provide support and training to clients and internal stakeholders to understand and use the products or services provided by the company.
  • Oversee the planning, implementation, and tracking of projects using project management methodologies and techniques while communicating with various stakeholders to ensure that the project meets its objectives.
  • Identify problems or inefficiencies through analyzing various data and log files using tools such as MySQL and Microsoft Excel to deploy functional solutions.
  • Create and document information covering best business practices to produce standardized processes and procedures.
  • Produce real-time reporting of ticketing system logs and dashboards.
  • Prepare and publish regular reporting & dashboards, extracting and collating data from various sources to track efficiencies and KPIs related to project delivery and technical support.
  • Quality Assurance to validate the integrity and market readiness of software, systems & solutions prior to deployment.
  • Support and guide team members on implementation of the software using data and process modeling techniques.
Requirements:
  • Bachelor's degree holder.
  • At least 2 years of experience as a Technical Specialist.
  • 2 years of experience in Point of Sales software.
  • Technical exposure to various programming languages, JavaScript, HTML5, SQL, etc.
Skills Needed:
  • Business Analysis Skills.
  • Technical Proficiency.
  • Data Analysis and Reporting.
  • Communication Skills.
  • Problem-Solving Skills.
  • Customer Service Orientation.
  • Knowledge of Compliance and Security.

The successful candidate will be on an annual salary of $85,000 to $95,000 Plus Superannuation.

Only shortlisted candidates will be contacted.

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