Senior Customer Service Team Lead

1 week ago

Adelaide, South Australia beBeeCustomerService Full time $95,000 - $105,000

About Us

At Workskil Australia, we strive to make a positive difference in the lives of Australians. Our national not-for-profit organisation has been supporting people achieve economic and social self-reliance for over 40 years.

We are proud to provide a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.

Our team is dedicated to delivering exceptional customer service, integrity, and honesty in everything we do. We believe in creating a supportive and inclusive environment where our employees can thrive.

We work closely with our customers to secure great long-term job opportunities, meet the labour needs of businesses, and assist them in diversifying their workforce.

As a leading provider of employment services, we deliver work experience projects to the community and provide specialist employment and community services to those seeking work.

Our core values remain at the heart of everything we do: care, respect, and high levels of service to all our customers.

We are passionate about empowering individuals and communities to reach their full potential.

Job Description

A proactive customer service team leader is required to lead and manage a team of customer service consultants based in our Adelaide call centre.

This role offers a unique opportunity to work in a dynamic and supportive environment, driving team engagement and achieving individual targets and KPIs.

The successful candidate will have experience within a customer service contact centre or employment services industry, excellent interpersonal skills, and a proven ability to develop positive relationships with diverse stakeholders.

Key Responsibilities:

  • Lead and manage a team of customer service consultants.
  • Develop and implement effective customer service strategies.
  • Drive team engagement and performance.
  • Mentor and coach staff to achieve individual targets and KPIs.

Required Skills and Qualifications

To be successful in this role, you will need:

  • At least three years' experience in employment services and management/team leading roles.
  • A Certificate IV in Leadership or Management.
  • Excellent communication and interpersonal skills.
  • A proven ability to work under pressure and meet deadlines.
  • Strong leadership and mentoring skills.

Benefits

We offer a comprehensive onboarding program, wellbeing days, attractive salary, salary packaging, personal development opportunities, and an employee assistance program.

About This Role

This is an exciting opportunity to join our team and contribute to making a real difference in the lives of Australians.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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