Customer Service Team Lead

1 week ago


Adelaide, South Australia beBeeLeadership Full time $70,000 - $95,000
Job Description

We are seeking a seasoned leader to spearhead our customer service team. As a key member of our management team, you will play a pivotal role in driving our business forward.

Your primary responsibility will be to guide and motivate a team of customer service representatives to deliver exceptional results and exceed sales targets. You must possess excellent leadership skills, attention to detail, and a strong work ethic to ensure operational and service standards are consistently met.

Key Responsibilities:

  • Lead and motivate a high-performing team of customer service representatives
  • Set ambitious goals and targets with your team and drive their success
  • Ensure the store is always well-presented, tidy, and engaging for customers
  • Model exceptional customer service and coach your team to deliver the same
  • Resolve complaints and queries in a professional manner

Requirements:

  • Proven experience as a retail people leader
  • Strong understanding of visual merchandising principles
  • Ability to resolve complex complaints and queries in a professional manner
  • Focus on safety and prioritizing a zero-harm culture

Benefits:

  • A competitive salary package
  • Rotating roster - every second weekend off
  • Generous parental leave policy
  • Perks program offering corporate rates on travel, accommodation, health and fitness, financial services, insurances, and entertainment
  • Long-term career opportunities across our organisation


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