Strategic Customer Success Leader

5 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $85,000 - $118,000
Strategic Customer Success Leader

As a key player in our Premium Support program, you will spearhead the activation and fulfillment of our five pillars. Collaborating with cross-functional teams, you will translate high-level requirements into actionable projects and tasks.

Key Responsibilities:
  • Lead a portfolio of Enterprise Premium Support clients
  • Nurture enduring business relationships with clients
  • Monitor Premium Support consumption and provide insights to account managers
  • Oversee Premium Support activations and address client concerns
  • Collaborate with Premium Support teams to establish a unified vision
Requirements:
  • Bachelor's degree in Business, Marketing, or Communication
  • 4+ years of SaaS experience with cross-departmental experience
  • Experience working in major industries such as Retail, Consumer Goods, Government, Communications, Media, Tech, Health, Life Sciences, Financial, or Agency
  • Demonstrated analytical skills and ability to communicate effectively at all levels

We are seeking an experienced leader who can drive customer success and growth. If you have a passion for delivering exceptional customer experiences and a track record of success in leading high-performing teams, we encourage you to apply.



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