Transition Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeManager Full time $99,000 - $105,500

Participant Journey Manager

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We are seeking an experienced professional to manage the participant journey from initial enquiry and eligibility checks through to tenancy.

Key Responsibilities:

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  • Manage participant journeys from business development handover to tenancy, ensuring smooth transitions.
  • Conduct initial assessments, reviewing participant plans & profiles and verify SDA or CHP eligibility & funding.
  • Work alongside the Tenancy & Asset Management team to conduct regular site visits and tours with potential participants and stakeholders.
  • Maximise CRM efficiency to optimise contact strategies and gain customer and business insights.
  • Support vacancy reporting and funding set-up in Proda/PACE to ensure timely claims processing.
  • Liaise with participants and/or Support Coordinators regarding new and updated NDIS plans.
  • Provide lead and vacancy data and commentary for meetings and management reports.
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Requirements:

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  • Collaborative, proactive, and thrives in a small, dynamic organisation.
  • Solutions-focused, resourceful under pressure and motivated to deliver outstanding results.
  • Ability to foster positive relationships with a range of people from diverse backgrounds.
  • Strong customer relationship and stakeholder management skills.
  • Minimum three years demonstrated experience in transitions, or business growth and development.
  • Solution-focused with well-developed problem-solving skills.
  • Outstanding written and verbal communication and influencing skills.
  • Values that align with our vision.
  • Working knowledge of CRM systems and Microsoft Office suite.
  • Current drivers licence and a willingness to travel to various locations.
  • Relevant NDIS screening checks maintained and current.
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About Us

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Our vision is to provide every person, including those with disabilities, with modern, purpose-built homes in vibrant communities where they feel connected and proud.

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