Resort Hospitality Professional

1 day ago


Port Douglas, Queensland, Australia Oaks Hotels Full time

Company Overview

Oaks Hotels is a renowned hospitality group offering exceptional experiences across Australia.

About the Role

We are seeking an experienced Night Guest Service Agent to join our team on a full-time basis at Oaks Port Douglas Resort.

Key Responsibilities:

  • Ensure seamless guest arrivals and departures, providing a warm welcome and farewell experience.
  • Demonstrate exceptional customer service skills, anticipating and exceeding guest expectations.
  • Maintain accurate and up-to-date records of guest accounts, adhering to confidentiality policies.
  • Provide efficient and effective resolution of guest queries and complaints.

Requirements

To be successful in this role, you will require:

  • Minimum 6 months of hotel front office experience.
  • A strong commitment to delivering exceptional customer service.
  • Proficient computer skills, with training provided for the reservations system.
  • Excellent interpersonal and communication skills.
  • A high standard of personal presentation.

What We Offer

In return for your hard work and dedication, we offer:

  • An estimated annual salary of $55,000 - $65,000 AUD, commensurate with experience.
  • The opportunity to work in a dynamic and supportive team environment.
  • A comprehensive induction program and ongoing training opportunities.
  • A competitive salary package, including superannuation.


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