Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeField Full time $100,000 - $140,000
Job Summary

This role is pivotal to our Operations Team, embedding C4 product suite with customers. The position is full-time and based in Brisbane.

We are seeking Engineers to join the team. Reporting to the Project Manager, you will be responsible for technical support, training, and providing advice to customers on C4 products.

Your Key Responsibilities:
  • Installing, configuring, and supporting SitaWare in customer environments for use in testing, training, exercise, and actual operations.
  • Setting up and testing integrations between SitaWare and coalition systems, sensors, effectors, and communication systems.
  • Conducting technical training of administrators and end users – both in classroom and workshop environments.
  • Collecting feedback from customers and feeding the learning loop, both internally and to customers.
  • Keeping up to date with Systematic products to ensure alignment of customer expectations and product roadmaps, maximising value for both customers and products.
  • Participating in testing of beta releases, and software improvement activities.
  • Ensuring projects are delivered within agreed scope and on time.
The Skills and Qualifications We Are Looking For:
  • Certifications or training in IT, Electrical Engineering, or similar, or comparable technical career.
  • Experience delivering presentations, training, and technical support.
  • Knowledge or experience in IT infrastructure and platforms (Windows, Linux Android-based operating systems, Active Directory, database management systems, XMPP chat).
  • Knowledge of Australian Defence terminology, use cases, practices, and procedures.
  • Excellent customer service and ability to create trust with stakeholders.
  • Well-developed written and verbal communication skills.
  • Experience with basic scripting (e.g. JavaScript, JSON, and XML) and hardware infrastructure components such as servers.
  • NV1 Security Clearance.
About Us

We are an international software company developing and supporting software solutions making it simpler for users to make critical decisions. Our goal is simple: To improve the world with exceptional software. We deliver C4I software and military interoperability solutions to militaries worldwide, helping users in more than 50 countries make decisions in critical situations.

Our Culture

We believe in building mutually beneficial long-term relationships both with clients and employees. Benefits include attractive remuneration, modern office, generous training and development including access to education assistance, monthly health insurance allowance, life and income protection insurance, Employee Assistance Program, and two weeks paid Defence Reservist leave.

How to Apply

Please submit your cover letter and CV outlining your qualifications and experience.

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