Ecommerce Manager

1 week ago

City Of Mitcham, Australia Al Body Full time
About Al Body

Al Body is a personal and home care brand that creates high-quality, sustainable products that enhance the beauty and functionality of your home. Our mission is to offer a delightful fusion of form and function, where style meets sustainability.

Job Summary

We are seeking an experienced E-commerce Manager to drive the growth of our E-commerce business by enhancing customer experience, managing customer order fulfillment, technology, and infrastructural plans. This role will oversee and ensure we meet revenue goals for the E-commerce platform as well as lead the areas of E-commerce Platform strategy, online sales, promotional activity, and CRM strategy and management.

Key Responsibilities
  • E-commerce Platform Management & Strategy
    • Collaborate with our dynamic team to deliver exceptional online experiences, manage large revenue streams, and drive key metrics such as conversion, retention, and lifetime value.
    • Support and implement the digital roadmap, ensuring timely and budget-conscious execution of E-commerce initiatives for both Australian and International markets.
    • Manage and optimize large multi-channel E-commerce platforms, enhancing user experiences and conversion rates.
    • Oversee website design, integrations, and ensure alignment with brand strategy and promotional calendars.
    • Implement technological updates and strategies to maintain high-functioning, innovative E-commerce sites.
    • Ensure compliance with web hosting, security, and data privacy standards across Australian and International markets.
    • Stay ahead of industry trends to recommend and implement best practices.
  • Technical Expertise
    • Proficiency with tools like Klaviyo, Shopify, and other E-commerce apps.
    • Experience in managing a large E-commerce revenue stream and running loyalty programs.
  • Team Leadership/Mentoring/Development
    • Previous experience managing, developing, and mentoring a team is imperative as this role will have two direct reports; both E-Comm & Customer Coordinators.
    • Cross-Departmental Collaboration: Ensure that CRM and E-commerce strategies align with broader business objectives.
    • Leadership: Lead and manage the CX/Digital team.
Essential Skills, Qualifications & Experience
  • Bachelor's degree in digital marketing, communications, or a related field.
  • Minimum 3+ years' experience in digital marketing, E-commerce, communications, or a similar role.
  • Strong understanding of E-commerce platforms and CRM systems.
  • Great leadership skills and experience with management of a team.
  • Strong understanding of E-commerce platforms and marketplaces highly desired.
  • Excellent communicator with experience working with a variety of internal and external stakeholders.
  • Ability for managing expectations and navigating outcomes in a fast-paced, dynamic environment to deliver business-critical projects.
  • Ability to self-manage, work methodically, and meet deadlines.
Why You'll Love Working with Us

Al Body is a dynamic and innovative company that values creativity and innovation. We offer a collaborative and outcome-focused environment that is perfect for professionals who are passionate about E-commerce and digital marketing. As an E-commerce Manager, you will have the opportunity to drive the growth of our E-commerce business and make a significant impact on our company's success.

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