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Aboriginal Client Engagement Officer

2 months ago

Alice Springs, Northern Territory, Australia Central Australian Aboriginal Congress Full time
{"title": "Aboriginal Client Engagement Officer", "description": "About the Role

The Client Engagement Officer plays a vital role in supporting the engagement of Stolen Generation members and their families to access the Congress Link-Up Service. This involves client liaison and cultural brokerage, as well as consulting, planning, and organizing events and activities with and for members to assist in healing.

The Congress Link-Up Service is an integral part of Congress' Youth and Family Services Section, providing family tracing, reunion, and counseling services to the Stolen Generations to reunite them with their families, communities, traditional country, and culture.

To be successful in this role, you will require a strong understanding of Aboriginal culture and the history and effects of the forcible removal of Aboriginal children from their families and communities. You will also need excellent communication skills, including written and verbal presentation skills, and the ability to communicate respectfully and effectively with Aboriginal people.

Key Responsibilities
  • Support the engagement of Stolen Generation members and their families to access the Congress Link-Up Service
  • Provide client liaison and cultural brokerage services
  • Consult, plan, and organize events and activities with and for members to assist in healing
  • Work collaboratively with key stakeholders to develop and maintain collaborative working relationships
  • Use computer software to compile presentations and data
Requirements
  • Identifies as an Aboriginal person and is recognized and accepted as an Aboriginal person by the Aboriginal community
  • Minimum certificate IV qualifications or proven experience in one or more of the following areas - family support, education, or health
  • Good communication skills, including written and verbal presentation skills
  • Ability to communicate respectfully and effectively with Aboriginal people
  • Current driver's license
What We Offer

Congress provides a comprehensive primary health care service to Aboriginal people in Alice Springs and nearby remote communities. We offer a range of employee benefits, including competitive salaries, generous salary packaging, six weeks' annual leave, superannuation, and a strong commitment to professional development.

", "company": "Central Australian Aboriginal Congress"}