Strategic Retail Team Leader

6 days ago


Bankstown, Australia The Body Shop Full time

About the Role

We are seeking a motivated and customer-focused Strategic Retail Team Leader to join our team at The Body Shop.

This is an exciting opportunity for someone who is passionate about leading teams and driving sales results in a fast-paced retail environment. As a Strategic Retail Team Leader, you will be responsible for partnering with the Shop Manager to deliver retail excellence and drive strong sales results.

Key Responsibilities

  • Lead and work as part of a successful team to meet the needs of our customers.
  • Shape a customer-focused store experience by supporting the Shop Manager in leading the team to drive customer engagement through products, campaigns, and activism.
  • Problem-solve effectively and proactively using available resources.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Ensure development of customer loyalty to further build The Body Shop brand.
  • Work with the Shop Manager to meet sales and performance targets.
  • Work with the Shop Manager to manage stock; monitor and manage change.
  • Use data (KPIs) to make sound commercial and business decisions to successfully drive sales and team performance.
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals.
  • Show interest in and passion for learning about and leveraging knowledge of the beauty market, competitors, and products.

Requirements

  • Experience in a customer-facing role, people leadership, and team development.
  • Ability to meet sales and performance targets with outstanding planning and organizing skills.
  • Ability to work collaboratively within a feedback culture.
  • Outstanding problem-solving and communication skills.
  • Experience using data (KPIs) to make sound business decisions preferred.
  • Comfortable with Microsoft Office Suite.
  • Flexibility to work across Sunday to Saturday is required.

What We Offer

  • A competitive salary of $55,000 - $65,000 per annum, depending on experience.
  • Benefits start within your first month.
  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% discount on regular product and 30% on Gifts.
  • Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
  • Paid volunteer days – so you can spend time with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform – We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your Customer Consultants.
  • Opportunities to grow within the Brand.
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.

Talent Drivers

Collaborative Skills, Commerciality, Leadership, Personal Conduct, Purpose

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