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Senior Credit Specialist, SME Credit Assist
2 months ago
At ING Bank (Australia) Limited, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.
We are on the hunt for an experienced Senior Credit Specialist to join our SME Lending team.
Reporting to the National Manager, SME Lending, this role sits within the SME Credit Assist function and contributes to the team delivering an industry-leading level of broker support in the SME Lending distribution channel. Working as part of the SME Lending team, this role is an active contributor to delivering on the agreed strategic objectives of Business Lending.
In this role, you'll be responsible for the day-to-day management and preliminary assessment of credit scenario referrals and review of credit deferrals / declines escalations resulting in credit appeals and escalations.
Key Responsibilities
- Manage SME Lending application pipeline, ensuring deals meet service levels (SLA) and re-prioritise when needed.
- Build and maintain broker relationships for smooth SME loan origination.
- Use credit process knowledge to pre-vet, package, and submit SME lending applications to Credit Operations.
- Collaborate with Sales, Credit, KYC, brokers, valuers, and solicitors to maintain deal efficiency.
- Work with internal teams to streamline credit assessment, KYC, pricing, and settlement processes.
- Support employee engagement and high-performance work culture.
- Identify and implement process improvements for better broker/customer service.
- Ensure business meets all risk, compliance, audit, and quality standards.
Requirements
- 10+ years in retail banking/financial services, ideally in commercial lending.
- 5+ years of commercial credit experience (nice to have).
- Extensive analytical, problem-solving, and attention-to-detail skills.
- Proven success in initiating and implementing change; adaptable to changing needs and priorities.
- Competency with complex business structures and financial statements (nice to have).
- Experience in budgeting, forecasting, and planning (nice to have).
- Proficiency in Microsoft Word, Excel, and PowerPoint.
- Team player with the ability to work independently.
- Excellent verbal and written communication skills with the ability to inspire others.
- Ability to negotiate, multitask, and perform under pressure.
What's in it for you?
- Discounted ING Health Insurance.
- An additional Rest Day to support your wellbeing.
- An IMPACT day to volunteer on an approved sustainability activity.
About Us
At ING Bank (Australia) Limited, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.
We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.
Sound like the kind of place you'd feel at home? We'd love to hear from you.