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APS6 Case Manager

2 months ago

Canberra, ACT, Australia Randstad Full time
Job Summary

We are seeking an experienced APS6 Case Manager to join our team at Randstad. As a key member of our team, you will be responsible for managing complex and high-priority cases within a large federal government department.

Key Responsibilities
  • Undertake end-to-end case management activities, subject to appropriate line manager input and oversight.
  • Undertake case management of complex AAT matters and analyze to develop options for early resolution.
  • Obtain necessary information and advice to effectively resolve AAT matters.
  • Apply alternate dispute resolution methods and advocacy skills to resolving applications/reviews, in keeping with the model litigant principles.
  • Attend Case Conferences, Conciliations, and Hearings conducted by the AAT.
  • Prepare documents detailing resolution options and outcomes at Case Management meetings.
  • Assess and respond to priorities and risks, including risk to the participant and Scheme sustainability.
  • Prepare and maintain electronic record keeping, including evidence supporting decision-making processes and justifying conclusions reached during the case management process.
Requirements
  • Individual Case Management of matters involving risk and vulnerable participants.
  • Experience interpreting information and legislation to reach an agreed resolution.
  • Decision-making skills and the ability to justify decisions based on evidence.
Desirable Skills
  • Knowledge of Federal Government agencies and supports for people with disability.
  • The ability to engage easily with a diverse range of people.
  • Ability to achieve individual and team goals and targets.